It is very important that you check that your quote request and booking confirmation details are true, complete and accurate. This includes a complete inventory of everything to be moved, property and street access for the removals vehicle and your contact details. Any information which is required to be updated must be done so in writing so there is no chance of miscommunication. You will be responsible for any delays as a result of inaccurate information supplied. You must supply relevant contact details and be contactable at all times. Delays due to inaccurate information and non-contact ability may incur additional charges, as set by the Booking Agent.
It is very important that you check the accuracy of the inventory which your quote and / or booking confirmation is based on. If your quoted and/or booked inventory is not accurate and additional items are collected upon uplift, this will take up additional space in the truck which will be charged to the Customer at a pro-rata rate.
It is recommended that you obtain all risk type insurance cover for your goods prior to your relocation. This can be provided by visiting www.InterstateRemovalsInsurance.com.au. Moving Companies of the Booking Agent are only required to maintain a standard transit insurance cover for fire, flood, collision and overturning with a $1000.00 excess payable by the Customer in the event of any such claim. You are therefore fully responsible to obtain an-all risk cover insurance for your goods. It is requested that all MovingCo members are to maintain current insurance policies for Standard Transit Insurance; for fire, flood, collision, and overturning of the vehicle.
A booking deposit of no less than 25% is payable upon booking your relocation by either credit card or direct deposit, with the balance of monies payable in full upon the uplift / collection of your goods. (Cheques are not accepted as method of payment) Generally, quotes under $500 will be asked to pay in full, Quotes under $1000 will be asked for a 50% deposit and Quotes over $1000.00 will be asked for a 25% deposit. All bookings made for collection within 5 days are payable in full. Deposits are non-refundable if a cancellation is received within 7 days of the collection date. 75% of your booking deposit will be refunded if you cancel prior to 7 days before your collection date with 25% being held by the booking agent as an administration fee.
You should be notified of uplift / collection times the day prior or the morning of your uplift / collection and respectively notified of delivery times the day prior to your delivery. You must be available and contactable during that time frame. Any requests you may have in relation to uplift dates and times must be given in writing, and will be considered and implemented where possible but in no way will be guaranteed.
As we are primarily a backloading service, we do not guarantee delivery dates or times, and any approximate time frames for transit given are only indicative. Non delivery due to unavailability by the customer may incur redelivery and storage charges over and above all other costs at the rate set by the Booking Agent.
Terms and Conditions (The Basics)
Definitions and interpretations:
“Customer” is the authorised person booking the work to be carried out regardless if they are the owner of the furniture or not. “Booking Agent” is ” United Movers P/L” in its sole performance as a booking agent and service provider to sub contracted individuals and external companies.
“Contractor” is the subsidiary company contracted to perform all aspects of the relocation for the “Customer” or any other sub-contracting firms engaged within the removals process.
Persons of Authority:
The person obtaining the quote and booking the job “Customer” is the owner of the goods or has the owner’s permission to be moving their goods and shall be responsible for the booking and payment of the job. The “Customer” shall be present or will provide an authorised representative who will be responsible for ensuring that the correct goods are loaded and whether or not such a representative is present the “Customer” shall pay all additional charges whatsoever resulting from the movement of incorrect goods or non movement of goods that the “Customer” intended to have moved. If the customer can not attend and an alternative person can not be arrange the customer can arrange for access to be granted via leaving a key out. The customer takes full responsibility for any loss or inaccurate items taken.
Contact and Quote Details:
All submitted information regarding Contact phone numbers, collection and delivery addresses, Access to addresses and Inventory List must be checked for accuracy. If any adjustments are required the “Customer” must reply to the last e-mail received from “Booking Agent” with the updated information and an adjusted quoted will be returned to the “Customer” directly.
MovingCo P/L contractor vehicles are predominately semi-trailers. Properties that is unable to accommodate access for semi-trailers will require a ferry vehicle which will be charged to the customer over and above the quoted price. Non access due to steep driveways and inaccurate descriptions of distance from truck to property will be charged over and above the quoted price. Access to high rise apartments that require a Ute will be charge over and above the quoted price.
Quoted price for any relocation that has a Piano included is only quoted for ground floor access either for collection or delivery. Even if the access has been indicated on the quote form is more than ground level access.
Delays/Non-attendance of the Customer/Storage and Re-delivery:
Any delays as a result of inaccurate information or non payment of accounts will be the responsibility of the “Customer” and any possible charges that may arise from inaccurate information or non payment will also be the responsibility of the “Customer”.
If delivery cannot be completed due to non attendance or non payment by the “Customer” the “Contractor” shall be entitled at its discretion to deliver the goods to a local storage facility at the customer’s expense. The “Customer” then has the option to either pay the additional charges for a local move to the “Contractor” to re-deliver the goods or arrange to collect the goods themselves from the storage facility after paying the storage fees and any final payments.
It is mandatory for all MovingCo members to maintain current insurance policies for Standard Transit Insurance; for fire, flood, collision, and overturning of the vehicle.
Please note, standard transit insurance does not cover accidental damages, loss or non delivery of items that may occur.
We strongly suggest the “Customer” obtain full comprehensive insurance to protect your personal belongings.
Please take the time to consult with your current insurance provider or alternatively visit www.interstateremovalsinsurance.com.au for comprehensive insurance for your goods whilst being packed, moved and stored within Australia.
Do I really need furniture removals insurance?
We’ve all heard the saying “sometimes accidents happen”. Choosing a reputable removalist company such as “Booking Agent”, substantially reduces the risks of accidents happening, however many personal belongings are not made to be transported over long distances, no matter how careful the furniture removalists are.
Many of us have home and content insurance, but unfortunately most home and content insurance policies do not cover your belongings while being transported by furniture removalists. Some policies may offer a limited cover, however we strongly suggest you confirm your coverage with your insurance company prior to uplift of your goods.
A minimum of a 25% booking deposit must be received within 2 days of receiving the booking confirmation.
If the collection date is within a 5 day period prior to collection, the booking deposit is required immediately.
Space is not confirmed until the deposit has been received. Cheques are not accepted as method of payment.
Payments are received by Visa and Master card which incur a 3% transaction fee or by direct deposit. Credit cards are not accepted over the phone; signed authorization must be received before processing credit card payments. Cheques are not accepted as method of payment.
Final payment is due and payable in full upon collection of goods, meaning when the “Contractor” collects the furniture items, not when the delivery is performed.
If final payment has not been made for some reason and there are monies outstanding, the customer is responsible for this payment. If the payment has not been received and a debt collection agency is engaged, the customer is liable for the full amount outstanding plus any collection agencies fees and charges over and above the outstanding amount.
Collections can be made six days per week. Please confirm an approximate schedule with the Operations Department prior to accepting the details of the booking confirmation and paying the deposit. Although “Booking Agent” cannot guarantee collections or deliveries indicative schedule options can be advised. The “Contractor” confirmation will be sent as soon as the deposit has been received via bank transfer or credit card.
Once the agreed price and approximate schedule has been accepted a booking confirmation will be sent to the customer.
The booking confirmation will have an invoice attached with the agreed relocation details including the quote and any other updated information submitted to “Booking Agent”. The invoice will have the amount for the relocation and a booking deposit that is required to be paid within 2 days of the confirmation.
The details will then be sent to the “Contractor” and the space allocated on the truck.
The “Contractor” should call the day prior to collection and advise the collection time for the following day and the same should happen for the delivery.
The indicative transit time from collection to delivery is approximately 2 to 7 working days. Any schedule to or from Western Australia and Northern Territory are 5 to 14 working days.
Additional Items/Space requirements:
The “Contractor” collecting the furniture has been given the details of the relocation including the listed inventory. If any items have been overlooked and need to be taken they will be charged at the pro-rata rate. Only office staff is authorized to make adjustments to the quoted price.
Items larger than normal size or inaccurate items selected from the inventory list that affect the space requirement will incur additional charges at the applicable rate as specified by the “Contractor”.
Please check the detailed inventory list for accuracy. If any changes are necessary please advise the office via e-mail any adjustments as needed. The inventory list can be adjusted as many times as required up until 5 days prior to collection. Within 5 days prior to collection the space requirement can only be adjusted up. If the customer has listed items that are not taken the quoted price can not be reduced. If there are additional items collected on the collection of the goods the customer will be charged the additional price at the pro-rate rate as set by “contractor”.
Dismantle/Assemble of furniture:
Arrangements can be made for the dismantle and assembly of furniture items provided it is requested in advance to ensure the “contractor” has the correct equipment available. All quoted prices do not include this service and is charged separately.
Customer advised cubic meters:
When a “Customer” advises volume/cubic meters in lieu of an inventory list, if the overall volume/cubic meters exceed the nominated space, additional charges will apply at the pro-rata rate as set out by the “Contractor”. All volume is calculated on loadable/stackable space. All items are wrapped in furniture pads and blankets which add to the overall volume and customers who provide volume/cubic meters must take these points into account when providing details.
Cancellations must be rendered in writing at all times. If the cancellation is advised within 5 days prior to collection date the deposited amount is non refundable. If the cancellation is advised outside 5 days prior to the collection date a 25% administration fee will be applied to the account and the remainder will be refunded.
If customers have advised inaccurate information on the quote form and the relocation can not be effected due to the inaccurate information the contractor has the right to decline the collection of the goods. If this occurs and a deposited amount has been paid the deposited amount is non refundable.
Should any claims arise due to any works carried out by “Contractor”. The “Customer” must send a detailed explanation of the event or events that are of concern directly to the “Booking Agent” who will then forward onto the “Contractor” for an explanation. If at the time of collection the “Customer” signs “Contractor” paperwork the “Customer” will be bound by such terms and conditions as dictated by the “Contractor” as well as the terms and conditions detailed above.
Definitions and interpretations:
Words denoting the singular number shall include the plural number and vice versa; Words denoting any gender shall include any other genders; Headings are for convenience only and shall not affect or contribute to the interpretation of the terms and conditions contained herein; A reference to a “day” shall mean a calendar day, “month” shall mean a calendar month, and a reference to a “year” shall mean a calendar year. “Customer” is hereby the authorised person booking the work to be carried out. “Moving Company” includes the successors and assignees of the company and any entity of which it may be amalgamated and any entity formed under its reconstruction. “Booking Agent” is “United Movers P/L” trading as “United Movers” in its sole performance as a booking agent including but not limited to interstate and long distance transportation services to sub contracted individuals and external companies.
The person obtaining the quote and booking the job (customer) is the owner of the goods or has the owner’s permission to be moving their goods and shall be responsible for the booking and payment of the job. Amount quoted whether hourly or fixed rate will be payable in full before completion of unloading of the truck on all short distance moves performed by the “Moving Company”, and payable in full upon or prior to uplift on long distance and interstate moves. Unless otherwise mentioned, all moving quotes whether local or interstate do not include dismantling or reassembling beds or any other furniture items. Delays of any nature outside the control of the “Moving Company” including but not limited to settlements, additional pick ups and / or drop offs, additional and non listed items not originally quoted on, and non mentioned and unlisted difficulties with access will incur additional charges at the applicable rate as specified by the “Moving Company”. Items larger than normal size or inaccurate items selected from the inventory list will incur additional charges at the applicable rate as specified by the “Moving Company”. Itemized lists are checked upon collection and any additional items taken by the “Moving Company” will be charged at the pro-rata amount as set out by the “Moving Company”. The list of additional items will be sent to the “Moving Company” office where the additional charges will be calculated, and written confirmation of the additional charges will be sent. All correspondence regarding additional charges will only be handled by office staff in writing. Failure to abide by these conditions will authorise and reserve the right for the “Moving Company” to seize, hold, and where payment is not forthcoming dispose of goods in lieu of payment. Where customer advised volume/cubic meters has been provided, if the overall volume/cubic meters are exceeded on collection of goods, additional charges will apply at the pro-rata rate as set out by the “Moving Company”. All volume is calculated on loadable/stackable space. All items are wrapped in furniture pads and blankets which add to the overall volume and customers who provide volume/cubic meters must take these points into account when providing details. The “Customer” and / or credit card signatory is hereby responsible for all default of payment, legal action and / or debt recovery costs as well as but not limited to dishonour fees and administration charges at the Booking Agents discretion. The person signing a credit card authority for or on behalf of the “Customer” personally agrees and accepts liability for the total amount owing if the credit card payment is dishonoured. Should card payment be made over the phone by the customer or their representative to the “Moving Company”, and no signatures are obtained upon uplift or delivery, due to but not limited to non attendance by the “Customer”, or their representative hereby agrees that the terms and conditions contained herein will enforce such payment and the “Customer” or their representative hereby indemnifies the Booking Agent and takes full responsibility for such payment being made. Only authorised contractors of the Booking Agent are to drive, passenger, load and unload the vehicles. Failure to abide by this condition could void any insurance taken out by the customer, as well as void any insurances or warranties if any by the “Moving Company” or the booking agent. The “Customer” hereby understands that the only insurance provided by the “Moving Company” is standard road transit insurance for fire, flood, collision and overturning with any excess amounts to be paid in full by the “customer”. The “Customer” must organise their own insurances for any additional cover by contacting their current insurance provider or alternatively by going to www.InterstateRemovalsInsurance.com.au , and should the customer choose not to do so, indemnifies the “Moving Company” and “Booking Agent” from any claims whatsoever including but not limited to accidental damages, negligence, loss of goods and non delivery. The “Customer” hereby acknowledges and agrees that the “Moving Company” and “Booking Agent” reserves the right to use external contractors and sub contractors to perform works required by the “Customer”. The “Booking agent” shall, at it’s discretion, without notice to the client, subcontract on any terms all or part of the carriage of goods, and as a result of such, the “Customer” indemnifies the “booking agent” from any delay, damage or mis-delivery resultant from acts or omissions of the moving company, subcontractor, it’s servants, and/or agents. Should any claims arise due to any works carried out by external contract moving companies, it must be referred directly to the contracted moving company and not the “Booking Agent”. If the “Customer” signs contracted company paperwork the “Customer” will be bound by such terms and conditions as dictated by the contracted company as well as the terms and conditions contained herein without variance whatsoever. Goods are accepted by the “Moving Company” on the condition that they comply with the requirements of any applicable law relating to the nature, condition and packaging and transport of the goods, and without limitation reserves the right to refuse goods, whole or part thereof for handling and or transportation. This includes, but is not limited to dangerous goods, food products, plant matter and firearms/explosives. The method, route and time by which the work or services, under which this contract are performed shall be at the absolute discretion of the “Moving Company”. The “Customer” shall provide an authorised representative who will be responsible for ensuring that the correct goods are loaded and whether or not such a representative is provided the “Customer” shall pay all additional charges whatsoever resulting from the movement of incorrect goods or non movement of goods that the “Customer” intended to have moved. “Booking Agent” can not be held liable or responsible for delays of any nature and the “Customer” hereby acknowledges at the time of booking that no guarantees are made in relation to collection and / or delivery dates and times. The “Customer” acknowledges and accepts without limitation that any time or date advised by the booking agent and / or the “Moving Company” to the “Customer” pertaining to the uplift and/or delivery of any goods or the provision of any service are indicative only and hence are not guaranteed to be met. In the case where pre-advised times or dates cannot in the view of the “Moving Company” be reasonably met, the “Moving Company” reserves the right at any stage to alter the time or date to another time or date that in the “Moving Company” view is reasonably practicable. If there is no one in attendance at the place for the delivery of the goods the “Moving Company” shall be entitled at its discretion to leave the goods at that place or to return at a later time until delivery is affected, storing the goods at any convenient place in the mean time, and the “Customer” agrees to pay any additional charges incurred thereby to the “Moving Company” for any storage and/or redelivery.